Terms of Business

Prior to returning any goods, please call for a Return Material Authorization Number. Products ordered in error and subsequently returned are subject to a minimum 15% restocking fee. All returned items must be in clean, original packaging and in salable condition. Returns not received within 30 days of initial shipment will not be accepted. Returns will not be accepted for custom-made or modified items. Warranty returns are subject to inspection by the manufacturer and credit will not be issued until we receive credit from the manufacturer. Products damaged during shipment must be reported to the carrier upon receipt with same day notice to Techni-Tool. Any hidden damage must be reported to Techni-Tool within 48 hours of receipt. All damaged goods and packaging must be retained until we authorize disposal for credit to be issued. Credits not used with six months from the date of the credit memo are void.